Frequently asked questions

How do we ship?


All orders ship via UPS or USPS Priority Mail. If you are Candian we recommend USPS shipping due to the high duty fees that UPS charges.




Once your order ships it takes:


UPS Ground: 1 day (midwest) up to 5 days (west coast) USPS Priority Mail: 2 – 4 days Tracking your order: We will send you tracking when your order shipsOrders usually ship from 1 to 14 days from the time you order. There are several factors that determine how quickly your order will be shipped. corpse factory maintains inventory of product; during our busy season (June through October) inventory moves quickly and we do not always have what you order in stock. Some items are build to order (we build them when you order them).




Returns and Cancellations


  1. Most products may be returned within 30 days of receiving the product (with exceptions, see below)
  2. Customers will be responsible for return shipping costs. Original shipping and handling fees are not refundable
  3. There will be a 25% restocking fee on orders over $1000 returned within 15 days of receiving the product
  4. There will be no returns on DVD’s, CD’s, masks, costumes, or wigs at any time period unless received defective
  5. Product damage claims must be made to Corpse factory within 2 days of delivery
  6. No used products will be credited
  7. There will be no cancellations allowed in excess of 7 days after placing an order.
  8. All items purchased prior to Oct. 31st can not be returned after Oct. 31st of the same year. Any items purchased after Oct. 31st will be subject to the regular return policy stated above.
  9. In the unlikey event that you need to return something please Contact us by e-mail. Any returns sent to us without first obtaining prior authorization will be returned to you.




Limits of Liability


In no event will Corpse factory or any of it’s representatives be liable for any damages or injuries, however they may occur, related to any products sold through Corpse factory online business, retail business or wholesale business.Except as expressly stated herein, Corpse factory makes no representations or warranties of any kind with respect to products sold.




All other inquiries


  1. All orders must be paid for at time of shipment.
  2. Any sales tax will be applied, where applicable
  3. All products are guaranteed against defects for 30 days from date of invoice
  4. Accessories are sold separately. Photos may vary from actual products
  5. Corpse factory is not responsible for typographical errors on descriptions, pricing, or images
  6. Specifications and prices are subject to change without notice
  7. We do not accept C.O.D. orders
  8. All orders subject to acceptance and approval. We reserve the right to refuse an order





© 2019 by Joe Manco & Corpse Factory

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