ABOUT US

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Our Policies

 

Where do we ship?
Corpse factory ships spooky stuff to every country on the planet! To obtain ship cost simply add items to your cart and enter your address.

  • How do we ship
    All orders ship via UPS or USPS Priority Mail. If you are Candian we recommend USPS shipping due to the high duty fees that UPS charges.
  • How quickly do we ship?
  • Once your order ships it takes:
    • UPS Ground: 1 day (midwest) up to 5 days (west coast)
    • USPS Priority Mail: 2 – 4 days

    Tracking your order:

    • We will send you tracking when your order ships

    Orders usually ship from 1 to 14 days from the time you order. There are several factors that determine how quickly your order will be shipped. corpse factory maintains inventory of product; during our busy season (June through October) inventory moves quickly and we do not always have what you order in stock. Some items are build to order (we build them when you order them).

  • All orders must be paid for at time of shipment.
  • Any sales tax will be applied, where applicable
  • All products are guaranteed against defects for 30 days from date of invoice
  • Accessories are sold separately. Photos may vary from actual products
  • Corpse factory is not responsible for typographical errors on descriptions, pricing, or images
  • Specifications and prices are subject to change without notice
  • We do not accept C.O.D. orders
  • All orders subject to acceptance and approval. We reserve the right to refuse an order
  • Returns and Cancellations
    • Most products may be returned within 30 days of receiving the product (with exceptions, see below)
    • Customers will be responsible for return shipping costs. Original shipping and handling fees are not refundable
    • There will be a 25% restocking fee on orders over $1000 returned within 15 days of receiving the product
    • There will be no returns on DVD’s, CD’s, masks, costumes, or wigs at any time period unless received defective
    • Product damage claims must be made to Corpse factory within 2 days of delivery
    • No used products will be credited
    • There will be no cancellations allowed in excess of 7 days after placing an order.
    • All items purchased prior to Oct. 31st can not be returned after Oct. 31st of the same year. Any items purchased after Oct. 31st will be subject to the regular return policy stated above.

    In the unlikey event that you need to return something please Contact us by e-mail. Any returns sent to us without first obtaining prior authorization will be returned to you.

  • Limits of Liability
    In no event will Corpse factory  or any of it’s representatives be liable for any damages or injuries, however they may occur, related to any products sold through Corpse factory online business, retail business or wholesale business.Except as expressly stated herein, Corpse factory makes no representations or warranties of any kind with respect to products sold.

STANDARD PRIORITY OVERNIGHT INTERNATIONAL

Package arrives 5 to 7 business days after processing if ordered by 12:00 noon (PST). Package arrives 2 to 3 business days after processing if ordered by 12:00 noon (PST). Package arrives the next business day if ordered before 12:00 noon (PST). Order should arrive 3-9 business days after processing. Flat rate does not include duties and taxes.

RETURNS & REPLACEMENTS

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

RETURNING MERCHANDISE BY MAIL

On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

OTHER ITEMS

All cosmetic and bath items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.

Please allow 10 to 14 days for the processing of your return.[/vc_column_text][/vc_column][/vc_row]

  • Copyright 2015 Corpse Factory